Why can't I connect Pinterest to my Shopify account?

[bilbordlorenzi]

Dear Community,

Whenever I try to connect the Pinterest app to Shopify with my business Pinterest login info, it just goes in loop. It keeps going back to the "Connect to Pinterest" page over and over. Same thing when I try to connect from Pinterest...

Anyone can assist with this issue?

[Julie]

Hi, @bilbordlorenzi!

Julie here from Shopify Support.

Thanks for sharing this video. Typically, looping issues like these are browser-related. It looks like you're using Safari; I have seen similar issues occur with Safari, so can you please try again using Google Chrome? If you don't have Chrome, you can install it for free here. 

It's also a good idea to clear your cache and perhaps try again using a different device or internet connection altogether. Sometimes these simple steps can do the trick! 

If you're still experiencing the same issue after following the above steps and trying again in Chrome, then you'll just need to reach out to the app developers directly. In fact, the Pinterest developers have a dedicated email address specifically for Shopify merchants who are using their app, and you can access it directly under the Support section on their app page in the Shopify App Store. 

Let me know how that goes! 

[bilbordlorenzi]

I have used 3 different browsers, cleared cached, used incognito mode and nothing has solved the problem.

[Julie]

Thanks for following up, @bilbordlorenzi.

The next thing I recommend doing is trying again using a different device and internet connection altogether. For example, if you're using a WiFi connection on a computer, try again using cellular data on your mobile device. 

If the problem persists, then you'll just need to contact Pinterest's app support team directly. As mentioned above, their contact information can be found under the Support section of their app page. Since this issue seems to be isolated to their app, they'll be the best to assist. 

Best of luck! 

[HazelT]

Just butting in here.  I cleared my cache and now my store is no longer connected to Pinterest and Google Analytics.  I can't figure out what to do about it.  My Pinterest business page now looks like it's brand new, no pins, no photo, nothing.  Analytics is not receiving data.  Global site tag is installed.  It was all working before I cleared my cache.  Is there a simple explanation?

[Jing11]

 i keep getting this.

[Mrstone]

I’m having the same problem through computer and through mobile 

[diogoalves91]

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@Mrstone wrote:

I’m having the same problem through computer and through mobile 

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Same here.

Doesn't go past this.

[Ramos79]

the same for me

[Magee]

Same issue for me. When I click on the Pinterest tab on the left under 'Sales Channels' I just get a grey screen with the text '(my shopname) refused to connect'

[OldWorldSteel]

We're experiencing the same issue. Were you able to get it resolved? Thanks

[Magee]

Nope, contacted support for both Pinterest and Shopify and nothing to help so far 😞

[Nehashah88]

It’s 2025 and still the same problem. Any solution?

[Heikesophia]

Nope, and neither Shopify nor Pinterest can't help. So frustrating.