Why can't I load my admin dashboard on Shopify?

[hossamali]

I can't access the admin dashboard

it shows that message

There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page for updates and try again later.

How can I get this fixed?

thanks for your time

[Blair]

Hi @hossamali,

Thank you for reaching out to the Community! I'm happy to provide some assistance with accessing the Shopify admin, to ensure this gets resolved.

To ensure this is not related to a browser issue, I'd recommend attempting some local troubleshooting steps. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it's resolved as quickly as possible. 

Please let me know if you have any other questions or concerns.