Why can't I log into my dashboard?

[cookkuu]

I can`t log into dash board. what happen?

[GemPages]

Hello @cookkuu 

Can you check your email to see if you have received any notifications about the store closing?

If you haven't received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

[Ivy]

Hi there, @cookkuu.

I am wondering if this is a local device or connection problem rather than an issue with your Shopify account. To rule this out, can you please try each one of the following steps: 

• Clear your cache and cookies on your browser. After this, completely reboot the browser.  
• Try on another web browser or an incognito window.   
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
• Try another device or on the Shopify Mobile app.
• Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
• Ensure there are no pop ups being blocked in the web browser.   
• Ensure you do not have any firewalls or pop up blockers enabled on the device

If the problem still persists, then it would be best at that point to reach out to our live support team. Our live support via phone, chat or email can be reached via our support portal here. You need to select the topics that apply to you, and then choose live support to be connected to a Support Advisor. 

What stage are you at currently with your store? Are you still in store set up, or have you launched yet? I'd love to help you out with some business growth ideas - how do you feel things are going at the minute? Is there anything you'd like to improve or change?