Why can't I log into my ecommerce help account?

Why can't I log into my ecommerce help account?

needhelp5
Visitor
1 0 0

Hi, when I try to login to help.shopify.com it shows 

Internal Server Error

and I can't login. 
How do I get help? Is there a number I can call. I have an urgent issue with my store 

Reply 1 (1)

Victoria
Shopify Staff (Retired)
2398 162 294

Hello, @needhelp5.

 

Welcome to the Shopify Community.

 

I'm sorry to hear you're not able to login. Does this issue happen when attempting to log in on a different device or browser?

 

To assist you with logging in, please follow the steps below.

 

  • First, clear your cache and cookies and completely reboot your browser.
  • Once you've restarted, head to this login link to log into your store. 

 

If you're still having issues logging in, I recommend trying the troubleshooting steps below.

 

  • Try a different web browser, as well as incognito or private windows to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog