Why can't I log into my new online store?

[lights101]

I can't seem to long into my store. Every time that I try to, it comes up with a 400 bad request page. I just started the store and I'm new to this. Any ideas?

[lights101]

Any help is appreciated

[Rick]

Hi @lights101 

Thanks for reaching out here, and welcome to the Shopify Community.

I understand that you are having some difficulties when trying to log in to your store - I'd be happy to help you out!

Would it be possible to provide a screenshot of the error that you are facing when you try to log in to your store?  Also just to confirm, are you trying to log in via accounts.shopify.com or maybe via the Shopify app?

I would recommend trying out a few local troubleshooting steps:

• Clear your browser cache & cookies. This can sometimes help if the browser is using old stored information.
• Try logging in using a different browser, or you can also try a private browsing window such as a Chrome incognito window.
• If you are logging in via a web browser, then try using the Shopify Mobile app or vice versa.
• If you have any VPNs enabled on your device, temporarily disable them and try logging in again.
• Try using a different internet connection such as mobile data or a different Wi-Fi network.
• Use a different device to log in, such as another computer or mobile device - this may help to identify issues with your local setup.

Feel free to try those simple steps, and then report back here with your findings. Also, if you have the URL for your store you can share it here (if you are comfortable doing so) and I can check to see if the store is loading on my side.

[lights101]

It works fine on incognito mode. Still no luck on normal chrome.

[Rick]

Hi @lights101 

Thank you for getting back to confirm this!

As you have confirmed that you can log in using incognito mode, it suggests that the issue is most likely related to your Google Chrome browser. Incognito or private browsing windows generally do not save any browsing history, cookies and site data, or other information entered in forms.

As you can successfully login to your store using a private browsing window, then the issue is likely to be cookie or cache related, or some other issue within the browser itself. You can confirm this by using a different browser or device to log in.

Can you confirm that you have fully cleared the cache & cookies from your Chrome browser as mentioned in my last reply? I would also recommend that you update the browser to make sure you are using the most recent version available, as sometimes older versions can have incompatibility issues. Shopify supports the latest two versions of all major browsers, and we actually recommend using Google Chrome.

Can you confirm what type of device and operating system you are using? It's important to note that certain older operating systems might not support the most recent version of your browser. 

Looking forward to hearing your findings!

[IsabellaCortez]

I have cleared my cache and cookies, my Chrome is up to date and I keep having the same issue.

Any other way around this?

[Blair]

Hi @IsabellaCortez,

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you receiving an error when attempting to log in? 

While you have completed some troubleshooting steps, I'd encourage you to complete a few more. For ease, I've gone ahead and listed a few steps below that you can attempt to see if this helps to resolve: 

• Try Another Device (i.e a cell phone).
• Try using Another Browser (i.e Safari, Chrome, or Firefox).
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.

If after attempting all of the steps outlined above, the error continues, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

The connect with us, you can: 

Head over to our Help Center.

Enter into the chat box Contact Support.

Log into your shop.

Select one of the available support options.

Please let me know how this goes.