Why can't I login to POS due to a network error code 401?

[Matto3]

Has any one every had trouble trying to login to the POS. First it says it can't find the internet and then I keep getting this code: network error response not successful received status code 401.

[liu_yu]

Me too

[dstainsby]

I am still receiving this error as well. I get: Network error: Response not successful: Received status code 401.

I have 3 iPads running Shopify POS and 2 of them are fine. This 3rd one started acting up on Monday 6/13, not so coincidentally after the most recent update from Shopify.

I've made sure iOS is update to latest 15.5 and even deleted the app off this iPad and reloaded and still get same error. It won't let me select a store location even.

[Matto3]

Hi - managed to get someone from shopify to help me. If you go into settings
and scroll down until you find the shopify POS app - click on shopify POS
and reset account (turn this on).

Then click back on the shopify app and it should then let you select the
correct store. Hope this helps.

[dstainsby]

@Matto3- That worked. Thanks!

[petracarden]

Thank you!! That worked!!

[kbaxter88]

Thanks! That worked!

[Lesbpetty]

Thank you that most definitely worked😁🥰

[kennedykullmann]

Omg this should be public knowledge. Been trying to solve this for months and this worked. Thank you for sharing !!!! 

[Knitnstitch]

Yeap worked fo is too thanks @Matto3 
We we’re getting a 401 error when trying to access location.

Just for clarity - the settlings is the iPad settings option. 

[Brith]

This is happening to me now. I have turned on “reset acct” but it did not fix. 2 of our 4 iPads are having this issue.  

[Minnie]

Same. Only since this new update. Tried the reset hope it works.

[Paartalmoden]

Ich habe auch das Problem mit der Fehlermeldung 401 und bringe es nicht weg. Gestern habe ich Shopify und die POS App auf einem anderen iPad installiert, und siehe da, die POS "Kasse"  funktioniert.

Kann mir einer sagen woran das liegt, muss mein Geschäfts IPad wieder funktionsfähig machen. Habe beide APP's deinstalliert und wieder installiert, immer der Fehler 401 - Standort nicht gefunden. Es kommt auch die Info, das der Standort möglicherweise nicht mit der KassenSichV konform ist. Obwohl die TSE APP aktiv ist, 

[tomharry2211]

I'm currently encountering the same error persistently. The issue at hand manifests as a network error, specifically a non-successful response with a received status code of 401.

In my case, I possess three iPads that run Shopify POS, and interestingly enough, two of them function without any hindrances. However, it is the third iPad that began experiencing complications on Monday, June 13th. Coincidentally or not, these troubles emerged shortly after the most recent update from Shopify.

In my diligent efforts to resolve the matter, I have taken several steps. Firstly, I ensured that the iOS on the problematic iPad is updated to the latest version, 15.5. Additionally, I even went to the extent of deleting the app from the device and reinstalling it, hoping to rectify the situation. Unfortunately, the error remains consistent in its occurrence. To exacerbate matters further, I find myself unable to select a store location of page  on this particular iPad.