Re: Step 4/12 Cant Buy new Domain

Why can't I purchase a new domain for my online store?

Micatsangelo
Tourist
4 0 1

Hello,

 

I cannot get Passed step 4/12 in creating my Shop.

it will not let me buy a Domain even though it is Available, i have tried .com .de .shop it keeps giving me the error

=Address must not contain special characters

 

Thanks in Advance

Replies 2 (2)

Ollie
Shopify Staff
2497 456 416

Hey @Micatsangelo.

 
Thanks for reaching out. 
 
Just to gather some additional context, does your personal profile when you navigate to Settings > Store details have any special characters, by any chance? In some cases, this error message may occur if you have special characters in your personal information. Additionally, I would suggest making sure that you have not added any spaces in the domain when you are attempting to purchase the domain. 
 
Looking forward to your response. 
 

Ollie | Social Care @ Shopify 
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Micatsangelo
Tourist
4 0 1

Hi,

 

Thankyou for your reply, i had to buy a Domain from another platform. It works fine now.