Why can't I submit my business verification tax details?

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I have been trying to submit my business verification tax details for months now and it will not let me submit it only tells me its a server error but I get a email that my payment settings has been updated. Please let me know what to do so my customers can make payments!

Reply 1 (1)

Shopify Staff
2912 285 500

Hey, @alexis20.


Thanks for reaching out and bringing this to our attention.


We're unable to confirm whether your payments account has been reviewed, as we're unable to access merchant accounts via the Shopify Community. However, we'd be happy to assist you through live chats where we'll be able to provide you with account-specific support. To get in touch with our Support team, please visit the Shopify Help Center and login to your account to create a support request.


Since you're a new member of our Shopify Community, then I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?


Elias | Social Care @ Shopify 
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