Why can't I upload files to my site today?

Why can't I upload files to my site today?

tchen
New Member
6 0 0

today, I am unable to upload files to my site. Does anyone have this issue?

When I click on upload, nothing happens.

Replies 3 (3)

Daniel
Shopify Staff (Retired)
1122 79 175

Hi there, @tchen

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to your inquiry, are you able to tell us more about the issues you are facing? What part of the admin are you exactly and what are you trying to upload? 

 

In the meantime, we always recommend you try the following local troubleshooting steps: 

 

  • Clear cache and cookies
  • try a different web browser as well as going into private/incognito mode
  • try another device
  • try another wifi connection

 

Definitely give these steps a try to see if it makes any difference on your end. I am looking forward to hearing more from you.

To learn more visit the Shopify Help Center or the Community Blog.

tchen
New Member
6 0 0

thank you for the suggestion. I restart chrome and it works.

Daniel
Shopify Staff (Retired)
1122 79 175

Music to my ears! I am glad it has worked out. 

 

Please do not hesitate to keep utilizing the Community for any and every need that you may have about the platform. Help will always be available to those who ask. 

To learn more visit the Shopify Help Center or the Community Blog.