Why can't I upload products to my site despite not reaching the limit?

[howard5201]

I can not upload to my site, I know the limit is 1000 in 24hrs but I have not reached that yet. This has happen on several occasions.  Says: Problem adding the product... Why? Please fix.  

[Moira]

Hey @howard5201,

Welcome to the Shopify Community!

How many days ago did you first notice this issue? Have you been able to upload products previously through SPOD?

I would recommend trying the following troubleshooting steps to start:

• Try uploading using other devices or browsers (you can also try an incognito or private browser).
• Clear your browser cache and make sure you are operating on the latest version of Google Chrome. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites

If you're still unable to add a product after this please let me know. I can troubleshoot this further with you.

Have you had a chance to browse through our Shopify Store Checklist? This checklist can help make the setup process a lot easier and ensure you've completed each area of your store before launching.