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Why can't I verify my store address for local delivery?

Mabinibooks
Visitor
2 0 0

I am trying to input an address to my store for local delivery, but I am getting an error message " This address couldn’t be verified. You may be unable to buy shipping labels or set up certain delivery methods. Review the format or try re-entering your address".

This is the Google address:

3GP5+M98
McArthur Highway
Tugbok, Davao City
Davao del Sur, PhilippinesScreenshot 2023-09-28 011318.png

 

Has someone encountered the same issue before? Any help would be appreciated. Thank you!

Accepted Solution (1)

Summer
Shopify Staff
1351 321 231

This is an accepted solution.

Hey, @Mabinibooks! Welcome to Shopify Community!

 

I'm glad to learn you're utilizing Local Delivery. If you need tips on making the most of this feature, you can take note of the suggestions discussed in this blog post. Now, let's get the issue sorted so you can offer local delivery in your store. 

 

To give you some context, the warning message you're seeing appears when the address entered in the Locations page doesn't match the information returned by Google Maps. In order for it to be verified, it has to be entered in the same format as how it's listed on Google Maps. 

 

I see you entered Vista Mall Davao on the Address box instead of 3GP5+M98 McArthur Highway, Tugbok. You can try entering 3GP5+M98 McArthur Highway, Tugbokinstead as this is what Google Maps recognizes. This should resolve the problem. You can enter Vista Mall Davao as the Location name if you wish. 

 

Please bear in mind that the yellow banner may not go away even after entering the correct address. If this is the case, you can simply click X on the banner. As long as the address matches the address on Google Maps, it will be verified and you'll be able to take advantage of the features of Local Delivery.

 

Let me know if you have questions about the above and I'll be happy to help you further!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Summer
Shopify Staff
1351 321 231

This is an accepted solution.

Hey, @Mabinibooks! Welcome to Shopify Community!

 

I'm glad to learn you're utilizing Local Delivery. If you need tips on making the most of this feature, you can take note of the suggestions discussed in this blog post. Now, let's get the issue sorted so you can offer local delivery in your store. 

 

To give you some context, the warning message you're seeing appears when the address entered in the Locations page doesn't match the information returned by Google Maps. In order for it to be verified, it has to be entered in the same format as how it's listed on Google Maps. 

 

I see you entered Vista Mall Davao on the Address box instead of 3GP5+M98 McArthur Highway, Tugbok. You can try entering 3GP5+M98 McArthur Highway, Tugbokinstead as this is what Google Maps recognizes. This should resolve the problem. You can enter Vista Mall Davao as the Location name if you wish. 

 

Please bear in mind that the yellow banner may not go away even after entering the correct address. If this is the case, you can simply click X on the banner. As long as the address matches the address on Google Maps, it will be verified and you'll be able to take advantage of the features of Local Delivery.

 

Let me know if you have questions about the above and I'll be happy to help you further!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mabinibooks
Visitor
2 0 0

Good afternoon Summer,

 

It worked! Thank you so much, I appreciate it!

Summer
Shopify Staff
1351 321 231

That's awesome, @Mabinibooks! I'm glad to know that fixed it. Thanks for the update!

 

If you have questions or concerns about anything else, don't hesitate to create a new post. Have a lovely day! 

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog