Why can't my website be accessed?

29 0 7

Good day!

I encountered an issue with my website this morning. Upon opening, it says, "This site can’t be reached," even when trying to preview old themes. Please provide assistance.

Thank you.




Reply 1 (1)

Shopify Expert
1377 167 344

Here's what your DNS records are currently set to (for "scholl-shoes.com.ph"): https://who.is/dns/scholl-shoes.com.ph 


The domain is currently not set to point to Shopify, so you will need to edit your DNS records in order for the domain to work correctly. 


This doc outlines what the records need to be set to: https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual 


In the meantime, you can remove the domain from your Shopify store, so that you can continue preview your work on the site. Note: it can take up to 48 hours for DNS changes to take effect, once they're made. 

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