Why did my new Shopify store become inactive after adding credit card details?

[Khanyo20]

Good day.

I have just started Shopify and was about to add products using Auto D-S.. When I inserted my credit card details my store was inactive.. Please assist.

[Ivy]

Hi there, @Khanyo20.

Congrats on launching your store!

In this case, I would advise reaching out to our live support team for their advice on next steps to take here. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent.

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