Why did the 'Buy Now' button disappear from my websites?

[Jacobss]

Hi, i have a problem. I have 2 websites and on both of them buy now button below the add to cart button disapeared. I have tried to contact shopify support but they can not help me, have you guys some solution for me?

[made4Uo]

Hi @Jacobss 

May we have you website so we can take a look what happend?

[Jacobss]

yes you can take a look, there is url : https://cleanbyou.myshopify.com/products/multicleaner

pass : gaynah

if you take a look there is an empty space below the add to cart button a this is the place where the buy now button disapeared from

[made4Uo]

Hi @Jacobss 

You look like you have a missing code. The dynamic button get disabled and hidden. I would revert to previous changes by clicking the Recent changes in your code editor under the main-product.liquid

[Jacobss]

I have not made any recent changes so i can not revert it.

[Mac]

Hi, @Jacobss!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to point you in the right direction.

Dynamic checkout buttons are available on all current versions of the themes in the Shopify Theme Store. If you successfully enabled your Buy Button and it is still not showing, then you likely need to update your theme or edit your theme code. Before we continue troubleshooting, I'd like to ensure that you have added the dynamic button correctly: 

1. From your Shopify admin, go to Online Store > Themes and then click Customize.
2. Open the drop-down menu at the top of the page and Select Product pages.
3. Click the Product pages section and check Show dynamic checkout button.
4. Click Save.

Are you able to confirm whether or not you made any changes to your stores prior to these issues occurring? For instance, changes with Apps, Cart attributes, Products, Payment settings, or Button text? We have a compatibility guide that covers this in more detail. 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

[Jacobss]

The button is checked, and even it is checked it is not showing and that is the problem. Shopify support did not help me, i am waiting 4 days..

[Jacobss]

The button disappeared on my 2 websites..

 

 

[Mac]

Hi again, @Jacobss!

Thank you for providing that additional information. 

I'm happy to see that the Buy Now button is visible on your product pages and is working as expected.

However, it does appear that your checkout is currently unavailable. This could be caused for many reasons regarding your Shopify plan, or payment gateways. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to access your account and take a closer look. We can continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

[MaxwellS]

Hi @Jacobss 

Did you get a resolution to this issue? I am facing a similar problem and can't figure out how to make the buy button appear.