Why do my online stores keep getting set to inactive?

[joelix2]

Hello There

I have a problem. when i open a store within a few minutes its set to inactive and i did nothing. Now i already buyd a plan and now im paying for the plan but i cant use it please refund me and tell me why my stores are getting set inactive.

[Kimi]

Hi, @joelix2.

There could be several different reasons why a store is inactive, and we've listed some of the potential causes in our guide here.

As the guide mentions, we can't discuss any account-specific information via the Community Forums, so from here you'll need to contact our live support team so that we can take a closer look at your account and guide you with your next steps. 

Can you still login to your account from your end? If so, to get in touch with our team you'll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

If you can no longer successfully log in to your account however, please follow the instructions below instead in order to bypass the login page:

• Head over to the Shopify Help Center here
• Under the Troubleshooting heading, select Can't log in to your Shopify account as seen in the below image
  
  
• Next, on the Reset your password page click I still can't access my account
• On the following page, scroll down to the Get Support heading to view our available contact options, and our live support team will be able to further assist from there.
  
  

[Krainiumprox]

hello Joelix2, please where they able to activate your store or it still remains inactive because am facing the same issue, messaged support countless times all to no avail.

[Kimi]

Hi, @Krainiumprox.

When did you last contact our support team? Can you also summarize what they said in their last reply to you?

Did they perhaps mention an escalation of your case to an escalated team, or were you already speaking with an escalated team member, such as a Trust & Safety agent, in one of your support tickets? 

[joelix2]

Hey

When im honest the Support is Terible. I chatet with support 3 times and still the samr problem.

[Kimi]

I'm sorry to hear that your experience with our internal support team has been negative thus far.

Can you let me know what the replies of our support team have been to you, in regards to your account situation? Did any of your support tickets get escalated to one of our specialized teams?

[joelix2]

The Support was super nice to me but i still have the problem. Thes said tgey sent it to the specail team. Still no update.

[Kimi]

@joelix2 

I see, thanks for confirming. If your support ticket has been escalated to a specialized team's queue, you can rest assured that the most appropriate team member will continue to assist you with this matter.

While I can't check how your ticket is progressing, it's possible that the specialized team handling your case is experiencing a large amount of requests at the moment. This may have impacted on the delayed response times to our merchants, but rest assured that the team will attend to your support ticket as soon as possible.

We appreciate your patience during this process.