Why do products show as sold out briefly on my product page?

[dianadari]

When I open the product page, the products are sold out for 1-2 seconds... Is it the pre-Loader? How can I change it? 

[Luna]

Hey, @dianadari.

Thanks for reaching out! I definitely want to help get this sorted out together. In order to gain some more context, can you please share your store URL with me?

It will be really helpful to see an example of the issue so that we can get to the bottom of this. Additionally, have you recently added any apps to your store or made any coding changes? If you think of context that may be relevant, please let me know.

I'm looking forward to hearing back from you, 

[dianadari]

Hi

Thank you so much!

Here the URL

https://your-somnia.com/

Yes I have an app called Layouthub. They told me that the problem is on the theme from Shopify…

Thank you so much!!

Best,
Diana

[Luna]

Hey, @dianadari.

Thanks for getting back to me with this additional context. I appreciate it! Due to your site's password protection, I am unable to view it. No worries, we can continue to work on this together regardless. 

Have you made any coding changes to your theme? In order to narrow down where the issue is arising, I will ask you to try customizing a fresh theme in your admin. To do so, please follow these steps: 

1. Log in to your Shopify admin
2. Click on 'Online store > Themes' 
3. Scroll down to 'Theme library' and click 'Customize' beside one of your themes listed here. 

If you don't currently have any other themes downloaded, please download a free theme for testing purposes. To do so, head back into the 'Online store > Themes' section of your admin, click on 'Explore free themes', click on any free theme, and then click 'Add to theme library'. Once this theme has been downloaded, please follow the steps listed above. Once you are finished, feel free to delete the theme from your library. 

When you preview the fresh theme, is the same issue occurring? If not, it is likely that this is the result of some coding changes that were made. To resolve this, you may need to roll back your theme to undo those changes. If you did not make any changes to your theme's code, let me know.

Talk soon, 

[dianadari]

Hi

it's still not working. I never have made on my Shopify page any changes. I don't know how to change it that it not show that its sold out for 2 seconds... 

[dianadari]

Hey Luna

Now my checkout function is no more there. OMG. please help me!! 

[Luna]

Hey, @dianadari.

Thanks for getting back to me. I'm sorry to hear that you're still facing setbacks with your product pages and checkout. We definitely need to get to the bottom of this. 

Because this is very time-sensitive, we'll need to access your account to look into the issue further. While we’re not able to provide account-specific support through the Community forum at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue.' 

Our support team will be able to take a closer look at your theme specifically so that we can determine how to resolve these setbacks. 

Warmly,