Why does a spinning circle appear when customers add items to cart?

[christine2007]

My customers when adding something to their cart get a spinning circle and unable to progress any further.

Any help is appr

[Victoria]

Hi, @christine2007.

Welcome to the Shopify Community.

Customers experiencing a spinning circle after adding items to cart could be due to various reasons. To help better identify the issue, could you provide context on the following:

• Provide your store link, so we can try to replicate the issue.
• Are you able to replicate this issue?
• Is this affecting all customers or specific customers?
• Have there been any recent changes made to your theme code?
• Any newly installed apps?
• What theme are you using?

In the meantime, I recommend attempting the troubleshooting steps listed below:

• Try installing a free Shopify theme from the Shopify Theme Store to see if the issue persists. You can follow our guide in the Help Center.
• Using this guide, you can roll back your theme code to an older date stamp. This can help us identify when the issue took place.
• Ask the customer to clear their browser cache and cookies. Sometimes, outdated or corrupted data can cause issues with the cart functionality.
• If the spinning circle issue persists, it's possible that a third-party app installed on your store is causing a conflict. Try temporarily disabling any recently installed apps or those related to the cart functionality to see if the problem resolves.
• Try adding items to the cart using different devices (e.g., desktop, mobile) and various browsers (e.g., Chrome, Firefox, Safari). This will help determine if the issue is specific to a particular device or browser.

I look forward to your reply!