Why does my account keep logging out unexpectedly?

oliver_vard
Tourist
8 0 1

Shopify keeps bringing me up with this, it doesn't accept my details and can't get rid of it, and then it just logs me out. I then log back in and can sometimes use it for an hour then the same happens, sometimes right away. It's making it impossible to even fulfill my orders, I have never had this in the 4+ years of using Shopify, and customer support cant seems to help.

 

I have done all the normal stuff, Cookies, etc......

 

 

oliver_vard_1-1660065560280.png

 

Replies 13 (13)

casey-customs
Shopify Partner
143 13 23

Hm that doesn't look like a normal Shopify login prompt. I'd say try a different browser entirely for a while, one you've never used before, just to see if the behaviour continues.

oliver_vard
Tourist
8 0 1
Yup, have tried this still doesn't work
oliver_vard
Tourist
8 0 1

Yes have tired this, it does it in both chrome and edge

 

GFDS
Visitor
1 0 0

Same issue here.... did you ever find a solution?

oliver_vard
Tourist
8 0 1
nope, i cant use it on Chrome, now just have to use shopify on microsoft
edge.
Harrison1994
Visitor
1 0 0

I've also got this problem, asks me to log in every single time I click a shopify link!!! SO FRUSTRATING!! 

louis1313
Visitor
1 0 0

Has anyone managed to resolve this ??

nvprints365
Tourist
3 0 1

Did anyone figure this out? This is really making getting work done very difficult. I click a function, am asked to verify I would like to perform the function (yes), then I’m logged out and have to log back in, and the function is not performed. I have tried clearing cache, cookies, I logged out, logged in, tried 3 different browsers, tried using my cellphone and still the same results. Was there a Shopify update that has an error? Please advise.

 

You can’t wait until life isn’t hard anymore before you decide to be happy - Nightbirde

Amie_Jones
Tourist
6 0 0

I'm having the same issue.  Any action I make, clicking a link, typing a customer name, it boots me out.  It has been doing this on an off for a couple of weeks, and I just log back in and it's fine the rest of the day. But today, I can't do anything without it logging me out.

nvprints365
Tourist
3 0 1
I spent days trying to figure it out with the Shopify support and they did
not have any luck either. I tried clearing cache, cleared cookies, logging
put, logging in, I deleted the browsers and reinstalled. Tried Chrome,
Firefox, safari, brave and even tor browsers and nothing worked. I even
tried using my Samsung cellphone to work, and same thing. I just kept going
in circles unable to get anything done with a login loop.
Yesterday though!! My ipad decided to update itself to the new iPadOS
16.6.1, and I have not been looped since. WHY that helped, I don't know.
Especially since logging in on my phone didn't work either, so I don't
know. So if you're using an apple product, maybe try updating. Otherwise,
like you i kept re- logging in and for a short while was fine, then that
stopped working and I just kept going in circles and logging back in was no
help at all. Sad face.
Good luck to you. I hope you get your loop unlooped and can get back to
work soon!

You can’t wait until life isn’t hard anymore before you decide to be happy - Nightbirde
KoleandSophie
Visitor
1 0 1

Hi all,

 

I have had the same issue and hopefully fixed it. Every time I would click anywhere I'd get logged out immediately.

I found this thread: https://community.shopify.com/c/shopify-discussions/customer-gets-logged-out-automatically/td-p/1274...

In short, apps seem to be the problem.

I have uninstalled the EMAIL app, which was the last app I've added and the moment I have uninstalled the app the problem disappeared.

Good luck 🙂

nvprints365
Tourist
3 0 1

Hi KoleandSophie,

Right on for the suggestion. I did “unload” all non-essential apps from my iPad in an effort to help free space for the update to unpack itself. I think the email app was one of them, but it came with the iPad, so I’m not sure if that was the issue or that I needed to update. Super weird hiccup though. I hope it never happens again!

You can’t wait until life isn’t hard anymore before you decide to be happy - Nightbirde
mhc_tech_login
Visitor
1 0 0

Same here, removed Sanity Connect App from Shopify Pinned list and everything went back to working