Re: Loading Error on collection page

Why does my collection page not load properly on iPhones and Macs?

Nath_Sch
Visitor
3 0 1

Hey all,

we found an error on our shopify store and we can't find the reason/ error behind this. This also only happens on Iphones and Macs:

When someone scrolls through the collections, clicks on a product and then wants to return to the collection page, sometimes the collection page doesnt seem to load. It just stays a white screen. You can see that the page isn't loading anymore. When one is scrolling you can see the scroll bar move and you can see products in the "background". It is hard to explain, but it looks like there is a white window in front of all the products that covers the screen. Has someone here ever experienced this? 

 

This is our page in case that anyone wants to try it out: www.marandino.de

 

By the way: We are using the prestige theme and have made some personalisations.

 

Thanks for any answers!

Reply 1 (1)

made4Uo
Shopify Partner
3853 717 1201

Hi @Nath_Sch,

 

I actually do not see the error, however, I do notice that it takes a long time for the website to load. This is usually common when using Javascript to load the product since the code needs to obtain the information. You can however ask the theme support regarding this

 

made4Uo_0-1679593006747.png

 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
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