Why does my cursor converts into grabbing hand icon and then I can't make any changes to my website?

[sh2025]

I'm trying to make changes to my shopify website but whenever I open the editor after 1-2 clicks my cursor changes into grabbing hand icon and then I can't open any section and make any changes. Kindly provide a solution.

[TheScriptFlow_]

Hey,

Could you please share your store URL and password (if applicable) so that I can take a look and provide you with the solution code.

Thanks!

[Matthewpeter]

Hey there! That sounds super frustrating! Have you tried refreshing the page or clearing your browser cache? Sometimes, those little glitches can mess things up. If that doesn’t work, you might want to check if there are any updates or try a different browser. Fingers crossed you’ll be back to editing in no time! 

[sh2025]

Tried Everything, Checked with multiple browsers but this issue still
persists.
Somehow, Firefox works for 15-20mins and then again the cursor changes to
grabbing hand icon.

[KalanaJ]

What is your Device Operating System?

[sh2025]

Windows 11

[KalanaJ]

Check with windows 10 or mac.  Its working.  Issue is with only windows 11.  I already opened a ticket but still didnt gget a reply.

[KalanaJ]

I’m also experiencing the same issue. I noticed that it only affects Windows 11 users. After chatting with them a few times, they confirmed that there is an issue specific to Windows 11, and they are working on fixing it. Are you using Windows 11?

[Sar4]

I'm having the same problem, and it's been happening for about two weeks now. Like you, my cursor turns into the little grabbing hand, and the dropdown arrows disappear when selected. I can usually make 1–2 changes in the customizer before it stops responding properly, then I have to save and refresh, but even then it stays glitchy. I don’t think it’s related to the operating system, as someone suggested it might be a Windows 11 issue, but I’m on Windows 10. To me, it feels like 100% a Shopify issue.

[ghuske]

Hi, I am new here. I am having this problem as well. Very frustrating. I kept thinking I was doing something wrong. It is slowing down my website revamp. Please fix soon.

[sallysrainbowre]

im also having this issue and unable to update my site on windows 11. does anyone know how to rectify this?

[Sar4]

Not yet, I've reached out to Shopify support but they haven't admitted its a bug yet.

[Sar4]

Is the issue still occurring for you?

[Sar4]

Same issue being discussed here as well - https://community.shopify.com/c/shopify-design/cursor-bug-in-customizer/td-p/3062120

[armans_official]

Me too facing the same issue

[Sar4]

Is everyone still experiencing this issue? I've been in contact with Shopify support and they wont put a timeline on a solution which usually means months of waiting.

[KalanaJ]

Now i am not experiencing grab icon.  now i have to double click to go inside of any sections settings. single click won't work.  i habe to double click

[sallysrainbowre]

Yes. I can’t use my laptop that has Windows 11, but its absolutely fine on Windows 10