Why does my domain still show 'SSL pending' after connection?

[Nickwoo]

Hi there,

I've connected my domain (bought from Godaddy) month ago and got it connected, now my website shows it's secure and certificate valid, however, on my shopify center, it still shows "SSL pending", anybody knows why and how can I get resolved?

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[Nick_Marketing]

Hi,
Consider sending a quick email to Shopify's support, and they'll look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/email

[Ollie]

Hey @Nickwoo.

Thanks for reaching out.

I appreciate the context that you have shared. If you have recently connected your third-party domain to your Shopify store, the domain should automatically have the SSL certificate approved within 24 hours. Since you have noticed that the SSL is still showing with a pending status. I would suggest attempting to remove the subdomain and re-adding it back to the domain in question.

Based on the screenshot that you have shared, you can select Manage to see the subdomain that may be connected. Once you remove the subdomain, that may allow the SSL to be approved. With that being said, you can add the subdomain back to the store at any time.

Let me know if that does the trick, looking forward to your reply.

[Nickwoo]

Thanks for your great idea @Ollie I've managed and updated it, will see if it's OK this time.

[Ollie]

Hey @Nickwoo.

Happy to help out where I can! Feel more than welcome to reply back on the thread if you need any more assistance.

Have a wonderful day!