Why does my email verification fail on Shopify?

Why does my email verification fail on Shopify?

shamsstore
Visitor
1 0 0

guys i need help i am new to shopify and every time i ask to resend e,ail verification it says sever failed

 

Reply 1 (1)

Mac
Shopify Staff
1702 178 300

Hi, @shamsstore!

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.

 

You mentioned that you are looking to send a verification email but are receiving a server error. Are you able to provide some more information regarding this as I will need your help to rule this out. My first suggestion would be to try a few troubleshooting steps to rule out a local error:

 

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues. 
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look. 
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)

If you are still having issues, can you please provide me with a screenshot of the error you see? This is super important, as it will ensure I don't misunderstand any part of your question, and get you a solution sooner than later.

 

Please be mindful of your screenshot to ensure any sensitive store information is blurred or not visible.

 

I look forward to your reply!

Mac | Social Care @ Shopify 
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