Why does my new store's theme editing page fail to load?

Why does my new store's theme editing page fail to load?

dela123
Visitor
2 0 0

Basically a new store, first time, have not done anything nor did I install any apps.

trying to edit the theme and I receive the message 

Failed to load the page

 

This page is not compatible with the editor due to one of the following issues:

  • Page is redirecting to an unsupported URL
  • Page failed to load due to an error

 

I could not find an answer...

 

Replies 3 (3)

anujtenani
Shopify Partner
22 2 6

Hi Dela123

 

Please attach a screenshot of the error to have a better understanding of where you are getting the error.

 

dela123
Visitor
2 0 0

Greetings,

it happens whenever I try to customize my theme

Murmur
Visitor
1 0 0

Hi!

How did you manage to solve this problem? I have the same problem now. I can't find a solution anywhere.