Why does my product status show 'sync failed' even when all products are synced?

[drgm]

Hi, could anyone explain why I have 'sync failed' on my Product status? When I click on it there’s no products shown,,,,,, all my products appear to be synced? 
Thanks regards

Dan 

 

[Kimi]

UPDATE: The Facebook sales channel has been updated and Meta will now have increased ownership of support issues. For products and orders syncing issues such as this one, you'll now need to get in touch with Meta directly as they're best equipped to investigate this matter and assist further. 


Hi, @drgm.

To confirm, this is to do with the product status on your Facebook sales channel, is that correct?

If so, and if you're still seeing the Sync failed message with no products within the list, you can contact our Live Support team so that we can take a closer look at your account from our end to investigate the situation further.

To get in touch with our team, you'll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

What are you hoping to accomplish with your store's Facebook page? It's a good idea to start thinking about the different ways that you can utilise Facebook for, if you haven't already done so, as it's become a vital tool to help your business grow. If you need some ideas, feel free to take a closer look at the resources below:

• Facebook selling strategies
• How to advertise on Facebook
• Facebook ad targeting tips