Why does my store's checkout link stop working?

PLL1011
New Member
7 0 0

Our stores checkout link has stopped working properly for the past couple days. When customers try to click the "checkout" nothing happens. Has anyone ever had this issue? Any solutions?

Thank you! 

Replies 2 (2)

Jason
Shopify Expert
11194 225 2285

Can you share a link to the site? Have you replicated it yourself?

If nothing happens when you click checkout it's most likely that there's some code running (JavaScript)  behind the scenes that's creating an error. This could be a result of code changes, or an app you've added. Without seeing it in action however makes this pretty hard to troubleshoot.

There's a couple of sanity checks you can do first. 

First add some things to the cart and change the url to do yourstoredomain.com/checkout

If that pushes you into the checkout flow then you know the cart/checkout process is good and is a much stronger assumption that it's all about the theme code (or app).

 

Second path would be opening up your developer console in your browser (if you know how) and taking a look at what errors show when you click the button. That won't always give you the answer but might help you narrow down the cause and place to search more closely. 

Come back with screenshots if it helps but a store link is the best if it's a problem that you can replicate.

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
PLL1011
New Member
7 0 0

Hey Jason, 

We really appreciate the help. So I edited the URL with items in my cart ( /cart to /checkout) and the checkout page loads and functions fine. So essentially the link for checkout on the cart page isn't working. 

Stores link is: Shop.Premierlacrosseleague.com

Also, Support was able to send me this about the error, its attached. 

Thank you!