Why does my theme editing always result in a page load failure?

[Michael-NYC]

Whenever I try to edit any of my themes, I get this error message every time. I have searched for how to fix it, and I have not found my website either. I already contact support, but they generated only a ticket ID: b4d558df-710d-4bf9-a3bc-aa5eaea27f2b. Is any Shopify expert here to help me in fixing my issue Asap?

[GemPages]

Hello @Michael-NYC 

Can you check your email to see if you have received any notifications about the store closing?

If you haven't received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

[Michael-NYC]

Hello GemPages,

Yes, I have received that notification and already chatted with support, but they're not resolving my issue, they only gave me that ticket ID: b4d558df-710d-4bf9-a3bc-aa5eaea27f2b. And said this issue is solved by higher team, but I don't know how to contact with higher teams.

[clhester]

Did you get it fixed? I'm having the same problem!! I NEED HELP