Why does SHOP software change customer addresses and how can it be fixed?

[Baffled]

This is the second time that this has happened.

The customer entered their address when they placed their order and somewhere in the process SHOP software changes the customers address, for example, the customer entered 3213 East Sierra Avenue but the shipping label reads 3213 East Shaw Avenue.  Why does this happen? How can this be avoided or corrected?

~Baffled

[Shay]

Hi @Baffled 

Welcome to the Shopify community and thank you for reaching out about this. I can definitely understand your concern if the customer's shipping address is changing when they place their order. 

In this situation, due to the sensitive nature of the customer details and the urgency in ensuring your orders are fulfilled correctly, I would recommend reaching out to our live support team so that it can be reviewed and escalated if needed. 

To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.