Why doesn't my Search

Why doesn't my Search

PlymouthCards
Tourist
14 0 2

My website is on Turbo-Florence. 

When I try searching my live website for one of my collections, they do not appear in the search results. I have everything live. Is there a way to set the Search to show Collections as a result? For example, I have a category called Thrifted Finds that does not show up. However if I search for one of the products I know is in that collection, I find the product.

My customers are searching for the "Thrifted Finds" collection and it does not appear so then they are giving up. Yes, I am teaching them about pull-down menus, etc. but am still having issues with them navigating my website.

 

Thank you for your help and guidance.

Reply 1 (1)

PaulNewton
Shopify Partner
7536 666 1592

Double check the theme settings and or any search-app or service being used.

Otherwise customize theme 

https://shopify.dev/docs/storefronts/themes/navigation-search/search 

https://shopify.dev/docs/storefronts/themes/architecture/templates/search 

 


@PlymouthCards wrote:

 I am teaching them about pull-down menus, etc. but am still having issues with them navigating my website.


If there's some specific category so important you have to post how to surface it specifically then search probably isn't the real problem and good chance the navigation itself needs to be redone or have a lot of noise removed. example cliche is structuring a nav like a sprawling department store for a limited set of items.

 

There may be a fundamental problem in your information architecture, or theme/menu-system choice, if your having to teach customers how to navigate what you've put together. Training computer literacy or working with a bad UI is not thing you should ever be spending time on as a merchant for a small ecommerce site; unless customers are special needs , older demographics, or your purposefully testing new designs or fixing accessibility issues etc.

 

 

If you have the traffic ab test replacing whatever pull-down menus system with something needing less clicks.

 

 

 

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


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