Why doesn't refunding to a gift card always work?

Awwink
Visitor
1 0 0

I’ve noticed that sometimes when I issue a refund it doesn’t give me the option to refund to a gift card (which is our policy) and it automatically goes back to the persons credit card. 

What is the reason for this?

 

Replies 2 (2)

Talktohenryj
Shopify Partner
106 0 19

Hey @Awwink you're not receiving this option because this is not possible with Shopify. In order to do this you would need to utilize a 3rd party app. My app iziGift we recently created this capability so you can do it directly from within your Shopify admin portal. Below is a quick preview:

 

https://app.drift.com/video/share/abQJddC0Fa1Y1vubsqNXwk8vIOix1c5SYAdx2I0y53jM

 

Hope this helps. If you have any questions feel free to comment below or message me.

 

Henry

Oldfire
Shopify Partner
21 2 1

Hi there, as the other commenter said, this is unfortunately not possible with Shopify out of the box. 

In order to solve this problem via an even better way than gift cards, there's also an app I created: https://apps.shopify.com/neat-credit

You can use it straight off the Order page and the discount codes make more sense to customers than gift cards.