Why has my online store been taken down?

[travvendillc]

Hello 

My online store has been taken down. I am not sure what the issue is. 

Please help 

[travvendillc]

Hello 

I checked all of this and clearly my site has been taken down. Shopify is the host so how do I proceed. 

[travvendillc]

Hello, it says my store is blocked. Can you unblock so I can install a new theme please? 

[Victoria]

Hi, @travvendillc.

Thanks for reaching out to the Shopify Community.

I understand that your store has been taken down and you haven't received an email in regard to this. I can definitely understand the urgency to have this resolved and I'll do my best to share what steps you can take going forward.

In order to further investigate the issue, I recommend creating a support request via the Shopify Help Center. This will ensure your account is securely authenticated so that a member of our team can gain access and provide you with further information.  

Once you've logged in through the help center, select Account > Logging in from the topics provided. On the following page, scroll down to the Get Support section to view our available contact options.

I hope this helps!