Why has my website layout changed after removing password protection?

plshelpnicole
Visitor
1 0 0

HELP URGENT ! So i made my whole shopify wesbite then decided to take the password off for people to access. Once i did this my entire website layout has changed !!! Someone please help me change it back, I have spent so many hours on this and I am really distressed. I used the dawn theme and it wont let me upload pictures to show. Also there's no contact number ?? 

Reply 1 (1)

Ollie
Shopify Staff
2389 454 401

Hey @plshelpnicole.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Since we are unable to authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, I believe it would be best to allow our live support to take a further look into the issue that you are experiencing. 
 
You can get in direct contact with our live support by navigating to the Help Center. When you arrive on the Help Center - let the virtual assistant know that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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