Re: Authorize.net not accepting Apple Pay

Why is Authorize.net not processing Apple Pay on my store?

UserAccount192
Visitor
1 0 0

Our payment processor, Authorize.net, shows Apple Pay as a payment option in Shopify. However, when I try to select it, it cannot process the request. I can select and deselect all of the other payment types but that one. Does anyone have a solution for this or know if this is a Shopify or Authorize glitch?

paymentissue.png

Replies 4 (4)

Summer
Shopify Staff
1375 322 237

Hey, @UserAccount192! Welcome to Shopify Community!

 

If you're unable to select Apple Pay as an accelerated payment method for Authorize.net, or any other gateway, there's a possibility you don't meet the requirements for using Apple Pay in your store. To see if this is the case, please feel free to go through the Apple Pay requirements below:

If you believe you meet the requirements but are unable to activate Apple Pay, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Summer | Social Care @ Shopify 
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EcomStore3
Visitor
1 0 0

Hi UserAccount192 and Summer,

 

I am dealing with the same issue and havent found a resolution.  Our Shopify Experts are having trouble as well.  Any guidance would be greatly appreciated.

Summer
Shopify Staff
1375 322 237

Hey, @EcomStore3! Welcome to Shopify Community!

 

As mentioned in my previous reply, please create a support ticket if you find that you meet the requirements for Apple Pay but you are unable to activate it under Authorize.net. You can visit https://bit.ly/3cJkx8V and log in to your account to create a support request. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

BSPark
Shopify Partner
3 0 5

Did you ever find a resolution to this? We are having the same issue.