Why is my account still frozen after paying pending bills?

[haniyakhan]

Hello everyone , 

i created my shopify store 3 months back and wasn't using it as i was travelling now iam back and its says that my bills are pending when i am trying to pay the bill and open my store ,it doesn't work , the one payment was done but it still did not activate my account , i tried another card but the payment got reversed i dont know what to do . 

please help

[Maz]

Hey, @haniyakhan!

Thanks for reaching out with your concern.

Kindly be aware that subscription charges will persist as long as your store remains active, irrespective of your level of activity or usage of the store.

It sounds like your store is possibly frozen as mentioned here.

Can you please make sure your credit card or payment method meets the following requirements:

- It is a debit card or a post paid credit card 

- It is cobranded with Visa, Mastercard, or Amex

- Capable of accepting charges in your billing currency which for your store

- Capable of making online purchases

- Capable of accepting recurring billing

- Has appropriate funds available

- Enter billing address and details the same as what their bank has on file

- Cannot have any restrictions on how much the bank will allow to be processed at once

What type of card are you using? What is the specific error you received? Can you send a screenshot of it? The best first step is to reach out to your credit card provider to see if there are any issues. It is up to a card provider to ensure that a payment card is working. 

Looking forward to your response!