Why is my account still on hold after submitting all required details?

[IsmahanAbdalle]

Hello , 

I just finished the website and also filling all the details send in picture of ID , utility bill and still my account is on hold ? Can anyone help me why?

[Daniel]

Hi there, @IsmahanAbdalle! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, I understand that you have submitted what was asked by our team regarding this hold. Please give it some time for our internal team to review your information. Once they do, they will either lift this hold or provide further information regarding this. We definitely appreciate your patience and understanding regarding this matter. 

In the meantime, you can also check out this help document. It will give you all possible third party gateways that you can use so that you can still provide other ways for your prospective customers to complete their purchase while Shopify Payments is on hold for your account. 

Please do let us know how this works out for you. I am more than happy to assist further if you have any more questions or need for clarification.