Why is my active online store suddenly unavailable?

[filizbldr]

My site, which has been active for two years, is getting the following error today.
Bills paid. Domain link is correct.
Can you please support me?
Error Message: This store is unavailable

Please help, thanks!

[Victoria · Accepted solution]

Hi, @filizbldr.

Welcome to the Shopify Community!

Thanks for sharing this information and screenshot for better visibility.

I understand your store has been active for two years and as of today, your store is displaying as unavailable. 

Could you check your inbox, spam or junk folder for any correspondence from Shopify support? If you're not able to locate an email, I encourage you to create a support request through the Shopify Help Center. Going through the help center will ensure your account is authenticated so that our team can take a closer look at your admin and account settings. 

To create a support request, I'll share the steps below on how to contact our support team.

How to contact Shopify Support:

• Navigate to the Shopify Help Center.
• Log into your store.
• Select Account > Logging in from the topics provided.
• Scroll down to Get Support to view our available contact options.

I hope this helps!

[filizbldr]

Hello Victoria,
My site is down due to theme license.
I bought the theme and sent an email. Can you please help to open the site as soon as possible?
Ticket ID: 3e138c3c-04b2-4ac4-a6e6-aa201c0cb605

Thank you

[Victoria]

Thank you for your response, @filizbldr.

Through our community forums, we are unable to access tickets or authenticate accounts. I recommend replying directly to the ticket ID you've shared here for further clarification. The team handling your ticket will be in the best position to assist you going forward.

If you have any non-account-related questions, please feel free to share them here. 

[waleedshahid]

why

my store is unavailable ?

[waleedshahid]

please solve my issue

[waleedshahid]

i faced this issue please solved this issu

[Victoria]

Hi, @waleedshahid.

Thanks for joining the thread and sharing your question.

I understand you're website is displaying as unavailable. Could you check your email if you've received any correspondence from our team? You may have received an email indicating why the store is unavailable and what next steps you can take. If you're unable to locate an email, I recommend creating a support request via the Shopify Help Center. Your account needs to be authenticated in order for our team to take a closer look at your admin/settings.

The reason is, we are unable to authenticate accounts or look into account-specific information through our community forum. To create a support request, you can use the link above, log into your account, select a topic that best fits your query and on the following page, select one of our contact options.

If you have additional questions that are non-account-specific or need help navigating the help center, please share them here.

[chai2327]

Hi,

My store have the same problem "This store is unavailable", I need your help. Thank you

Request ID: ca2f6662-cf32-4472-8bdf-33f00f00b230

[Victoria]

Hello, @chai2327.

Welcome to the Shopify Community and thanks for being part of the thread.

I completely empathize with the inconvenience of not being able to access your store. Rest assured, that I will make every effort to provide you with guidance on the appropriate course of action.

In order to have this looked into, I recommend replying directly to your existing support ticket that you shared here. Unfortunately, through our community forum, we are unable to authenticate accounts or access account information. This means I'm not able to look specifically into your support ticket for privacy and security reasons. The next best course of action will be to reply to your ticket so it reaches the appropriate team handling your request.

If you have any non-account-related questions you'd like answered, I encourage you to share them here.

[CarmenWang0621]

Hi，

My store have the same problem "This store is unavailable". A shopify staff told me my store is under review but I didn't know what's wrong with my store. I wanna solve this problem as soon as possible! Can you help me open the site?

Ticket ID: b9346da5-2bdf-487a-a287-c46a486fe8e3 

I need your help. Thank you!

[Victoria]

Hi, @CarmenWang0621.

Welcome to the Shopify Community and thanks for joining the thread.

I can definitely understand the urgency to have this sorted. I see here that you've provided your ticket ID. Are you able to reply directly to it? I recommend this option as it will reach the escalated team that is handling your request. Our escalated teams communicate solely via email and will be able to provide you with further information regarding your store being unavailable.

Our community forum is unable to authenticate accounts or look into account-specific issues due to privacy and security concerns. You can try locating the email in your inbox by searching the ticket ID. 

Any other non-account-related questions you have, please share them here and I'll be able to take a look.

Thanks! 

[CarmenWang0621]

I've already sent an reply to that email 20 hours ago, but no responsing. 😭

After I set up store payments last week, my store was suddenly unavailable this week. But my payment information was successfully filled and the store could place an order.

Pls tell me how to push this matter forward and solve the problem!

Thank you

[Victoria]

Thanks for your reply, @CarmenWang0621.

I would like to advise if you've already sent a reply to your existing ticket, to allow the team time to thoroughly review it. Our escalated team is actively working to ensure all necessary information is received and if additional information is required, they will contact you via email. Please be sure to keep an eye on your inbox/spam/junk folder as oftentimes the email may be filtered there.  

[daparadisestore]

Hi，

My store have the same problem "This store is unavailable". I wanna solve this problem as soon as possible! Can you help me open the site?

I need your help. Thank you!