Why is my 'Buy' button suddenly greyed out and unclickable?

Why is my 'Buy' button suddenly greyed out and unclickable?

StephEE
Visitor
2 0 0

Hello!

The "Buy" and the "Add to Cart" Buttons are suddenly greyed out and not clickable when you fist visit the product page - it looks as if its out of stock -> it isn't. When you click another variant and then click back it's working again. 

I don't know how to fix it.

Has anyone a fix for this? 🙂

I use Dawn-Theme https://elero-clothing.com/products/cs-hoodie?variant=41876105887901

 

Thanks! 

Reply 1 (1)

Mac
Shopify Staff
1702 178 295

Hi, @StephEE!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I understand that you are having issues with the functionality of your add to cart and buy now buttons. I would need to gather some additional details regarding this. When did this issue first occur? Have you made any changes to your theme by installing an app or editing the themes code? If this is the case, you can look to revert your theme to a previous version. You can roll back .liquid files individually to a time and date before you made the changes. If it's potentially app related, you will need to uninstall any potential apps. 

 

Since this issue is hindering customers from checking out, it's a good idea to consult with your theme developers. Have you had a chance to visit our Help Center to get in touch with one of our support advisors? 

Mac | Social Care @ Shopify 
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