Solved

Why is my cart not working on my new online store?

Ivana91
Visitor
3 0 1

Hi, I just open my shopify store and I noticed when I add something to my cart its nkt working its just loading and my cart is always empty. I use the Dawn theme 

Can anyone help me please Thanks 🙏 😊 

Accepted Solution (1)

thelbvapestore
Excursionist
13 1 2

This is an accepted solution.

Hello,

while your are adding a product make sure that in shipping section “

This is a physical product” is checked.

IMG_6163.jpeg

View solution in original post

Replies 2 (2)

Olivia
Shopify Staff
1717 146 309

Hi, @Ivana91!

 

Welcome to Shopify Community.

 

Thank you for reaching out to our network with your issue today. For good measure, I've tested an unedited version of the latest Dawn theme available and I am not able to produce any add to cart errors. That helps us rule out the actual theme as the issue and points to other possible reasons. 

 

In order to help you troubleshoot this issue further, please share your store URL with our community so we can try to replicate your experience. If possible, also show us some screenshots of the exact steps you are taking so that we conduct the same troubleshooting steps on our end.

 

If we are able to reproduce the error, the the issue could also be stemming from an added app. Are you using any apps, such as product upsell or cross-sell functions, that could be impacting the cart drawer? Sorry for all the questions, I just want to make sure we cover all of our bases to help you resolve this sooner than later.

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
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thelbvapestore
Excursionist
13 1 2

This is an accepted solution.

Hello,

while your are adding a product make sure that in shipping section “

This is a physical product” is checked.

IMG_6163.jpeg