Why is my CDN URL structure causing not found errors?

Shopify Partner
2 0 0

Hi All,


Has anyone ever experienced a product URL updating to sampledomain.com/products/products/imagename.jpg


For some reason we are coming across numerous images that are including the /products/products/ in the string and when they are crawled they are returning a "not found"


We believe this is due to a non functioning app but would like to know if anyone else has seen this issue.  



Reply 1 (1)

Shopify Staff
1679 195 288

Hi there, @Aptimized. Thanks for taking the time to reach out to the Shopify Community with your question here. My name is Imogen. It's good to meet you!


I wanted to jump in to say that our Authenticated Support Team may be able to assist you with determine the cause and identifying the potentially offending application. Take the time to use the link I provided here to reach out to them when you can to they can access the store you're experiencing this issue on so they can get investigating!

Imogen | Social Care @ Shopify 
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