Why is my checkout still slow after uninstalling an app?

[caktasnino]

We recently got a sticky add to cart button app and it seems like it slowed checkout loading time, after uninstalling it speed still remains slow. Are there any additional files I have to delete? Any other suggestions?

Thanks.

[OneCommerce]

Hello @caktasnino ,

We are OneCommerce - an eCommerce Solution Platform.

If you uninstalled a sticky add to cart button app, but the checkout loading time remains slow, there are a few steps you can take to try to resolve the issue:

1. Clear your cache: Clearing the cache in your browser can help to ensure that you're not seeing a cached version of the slow checkout page.

2. Check for conflicting apps: Make sure that there are no other apps installed on your Shopify store that may be conflicting with the checkout process and causing slow loading times.

3. Optimize your checkout process: Make sure that your checkout process is optimized, with a streamlined flow and minimal distractions, to help reduce the time it takes for customers to complete their purchases.

4. Test the checkout process: Test the checkout process using a variety of browsers, devices, and network connections to identify any areas that may be causing slow loading times.

5. Delete any remaining files: If you uninstalled the sticky add to cart button app, make sure to delete any remaining files from your theme. This can help to ensure that no additional code is affecting the performance of your checkout page.

Hope these suggestions may help you troubleshoot your issue. Please hit the Like Button or mark this as Accepted Solution to encourage us to dig in and support more.

Best regards,

OneCommerce team.

[caktasnino]

Thanks for helping out, how do I delete the remaining files?

[OneCommerce · Accepted solution]

Hello again,

To delete remaining files from your theme after uninstalling an app, you can follow these steps:

1. Go to your Shopify admin panel-> Select "Themes" 

2. Click the "Actions" button -> Select "Edit code".

3. In the "Template" section, look for any files or snippets that belong to the app you uninstalled and delete them.

4. In the "Asset" section, look for any assets that belong to the app, such as images or JavaScript files, and delete them.

5. In the "Config" and "Layout" sections, look for any references to the app and remove them.

6. Save and test your website.

Hope this can help you. Hit the like button or mark this as Accepted Solution to let us know, it means a lot to us.

Regards,

OneCommerce team.