Why is my checkout suddenly disabled on my IOS Shopify app?

Why is my checkout suddenly disabled on my IOS Shopify app?

Zenmindco
Visitor
1 0 0

I have had the same plan for almost two years but for some reason when I went to share a product like today via Shopify app for IOS, it notified me my checkout is disabled and I need to select a plan. I went through and selected the same plan that I already have that is already connected to my credit card and it is still giving me this message when I go to share the product link. 
What do I do? Is it a false message? A glitch? This has never happened before. 

Reply 1 (1)

Sophia
Shopify Staff (Retired)
1786 118 238

Hello, @Zenmindco!

 

I appreciate you troubleshooting by re-selecting your existing plan, and I'm sorry to hear that the error message has persisted.

 

I'm not sure what caused the error, but our support team can investigate and help you resolve this. We'll need to connect securely through the Shopify Help Center so that we can review the account. Please contact our team via live chat, email, or callback here.

Sophia | Social Care @ Shopify 
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