Why is my client's online store suddenly unavailable?

[ronymattar]

Dear Sirs,
I have a Shopify Partner account where I manage my client's shop:
sikasok-online-store.myshopify.com

We are in the process to upgrade the store products and design.

Please I need your urgent support because I was shocked when I read in the forums that there are many cases where the shops were closed without any further notice which is supper unprofessional and unacceptable.

Thank you,
Rony Mattar

[Imogen]

Hey there, @ronymattar. Thank you for taking the time to reach out to the Shopify Community with your situation regarding your store. It's good to meet you.

I'm sorry to hear about the situation you're facing with your store. In order to best assist you, I have a few questions I'd like you to answer:

• Are you seeing any types of errors or messages when trying to access the store? Are you able to copy them into a reply, or post a screenshot for me?
  
  
• Did you receive an email from Shopify discussing this store? Check your email inboxes, including your Junk.
  
  

Please, let me know what sort of information you have available regarding the above questions, and follow up with me when you can. I'll keep my eyes peeled for your reply.