Why is my custom domain on Shopify not functioning properly?

[KingsKare]

My shopify domain Kingskare.ca was working up until now, it shows the domain is connected but i search up my site and it does not work. what could I do to get this working?

[Imogen]

Hey there, @KingsKare. Thanks so much for taking the time to write about your domain situation in the Shopify Community! I hope you're doing well today. 

Thanks a bunch for the screenshot - it show us that things appear to be 'all systems go' for your domain. However, when I tried to load the domain in my browser, I also received the same error as you. When did you first notice that the domain wasn't working as expected?

This leads me to think of these two things - that the domain needs to be renewed, or there is a deeper issue going on with the domain's settings. Either way, a reach out to our Live Support Team via authenticated channels is going to be your next step here to have this resolved. 

You can reach out to the Live Team via this link here. You'll want to select your preferred communication method, and then connect with us and explain this situation. The advisor you connect with should be able to determine the cause and have things resolved for you. 

If you have any additional questions about Shopify, or even want some feedback on your store once your domain is back up and running, feel free to let me know and I'd be happy to chat! 

[KingsKare]

Hi imogen its been a while due to certain circumstances i would like to know if i can still get this isssue resolved