Why is my domain not accessible after email verification?

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Why is my domain not accessible after email verification?

Medkep
Visitor
1 0 0
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 Hello, when I click resend email it gives me a server error, I have access to the emails o have provided and in fact I have received the verification email which I clicked through and the domain provider data preference email however this message still shows and the website is not accessible, it used to be but not anymore . I’ve tried this on safari, chrome for IOS, chrome for windows and Shopify app for IOS, please help me

Accepted Solution (1)

Summer
Shopify Staff
1420 324 257

This is an accepted solution.

Hey, @Medkep! Welcome to Shopify Community!

 

We'd love to look at your domain and investigate the issue you're encountering. In order for us to do so, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Summer
Shopify Staff
1420 324 257

This is an accepted solution.

Hey, @Medkep! Welcome to Shopify Community!

 

We'd love to look at your domain and investigate the issue you're encountering. In order for us to do so, we'll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Airror
Visitor
1 0 3

It's the exact same thing for me. It says "to register your domain you need to verify your email address. I've already done it, but the message is still there. Whenever i press resend email it'll just say server error. Logging out and signing back in didn't change anything.