Why is my domain not displaying on Shopify after transferring from GoDaddy?

[nbousaba]

I moved my domain from GoDaddy to Shopify more than 48 hours ago, however it is still not displaying in the domain list. I still have the message:

Transferring registration of "websitename"

Once transferred, this domain will be added to the list below. This process can take up to 48 hours. Learn more about domain transfers.

To my knowledge up to 48hours should mean less than 48 hours. It's been around three days. Is this normal? 

Thanks

[Emily]

Hi, @nbousaba.

Thank you for reaching out! 

Where do you see the message that you received? Can you share a screenshot of the domain page in your settings? Can you also share your URL with me so I can test it on my end? Once I have a bit more information, I should be able to figure out what the issue may be. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[nbousaba]

Hi @Emily ,

Please find attached the image.

I issued the transfer from GoDaddy last week, and so far the message is still showing. I recently got the 2 additional lines in blue however it says that the domain is not yet verified. My domain does not show in GoDaddy yet. Please assist as my website is not working.

Thanks

 

[Emily]

Hi, @nbousaba.

Thank you for that information and for providing that screenshot. 

I recommend reaching out to our live Support Team, as they are able to access your account-specific information and will be able to look into your domain and what may be causing the delay in connection as I can not authenticate you through the community forums.

Please let me know if you have any further questions!
 
Talk soon,