Why is my domain showing as not active despite auto renewal?

[Cherylcmf]

Our website was working fine until overnight. Now it's saying the domain isn't active. It shows it's on auto renewal in October 2023. 

[Blair]

Hi @Cherylcmf,

Thank you for reaching out to the Community! I'm happy to provide some assistance with accessing your shop, to ensure this gets resolved. To confirm I'm fully understanding, are you currently using a third-party domain on your Shopify store?

If so, I would recommend reviewing our Connecting A Third-Party Domain documentation to confirm the DNS Records are correctly pointing. We have a great Set Up Video that touches on these steps, but can also check out our Manual Set Up Documentation as well. It outlines, you can:

• On your domain provider’s website, log in to your account.
• Find the DNS settings or domain management area.
• Change the following records:
  1. Point the A record to the Shopify IP address 23.227.38.65.
  2. If necessary, change the Host name to the @ symbol.
  3. Delete any other A records on the domain if there are any present.
  4. Point the CNAME record with the name www to shops.myshopify.com.
• Save your changes.
• From your Shopify admin, go to Settings > Domains.
• Click Connect existing domain.
• Enter your domain, such as johns-apparel.info, and then click Next.
• To confirm that your domain is connected to your Shopify store, click Verify connection.

After taking a closer look, it seems the domain currently has multiple A Records connected. Due to this, I recommend making this correction and allowing for 48 hours to pass. This will ensure the domain has enough time to successfully propagate. If after 48 hours, the error continues please feel free to Contact Support. 

Please let me know if you have any other questions or concerns.