Why is my domain still needing attention after fixing everything?

Moises-Peguero
Tourist
6 0 1

I fixed everything but it says my domain needs attention 😞

Replies 21 (21)

Ollie
Shopify Staff
2434 455 410

Hey @Moises-Peguero.
 
Thanks for reaching out.
 
Just to gather some additional context, could you let us know if you purchased this domain directly from the Shopify platform? Or, did you connect your third-party domain to your online store? As this information will allow us to assist you better in this situation. 
 
If this is a third-party domain, you may need to make changes to the domains DNS settings to connect it directly with your store. We do have a great step-by-step guide available that can walk you through making these changes here: Connect your third-party domain to Shopify.
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Moises-Peguero
Tourist
6 0 1

I bought the Domain off the Shopify platform nowhere else.

Ollie
Shopify Staff
2434 455 410

Hey @Moises-Peguero.
 
Thanks for the quick response.
 
When you navigate to the purchased domain, does it take you directly to your online store? Would you mind sharing the URL with me? 
 
In some cases, it can take up to 48 hours for the domain to be successfully connected to your online store. 
 
Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Moises-Peguero
Tourist
6 0 1

It doesn’t take me directly to the website at all and sure here’s the link www.modernstyleemporium.com.co

Moises-Peguero
Tourist
6 0 1

IMG_0098.jpeg

 By the way I fixed that 2 days ago. The A record I already fixed it 2 days ago.

Moises-Peguero
Tourist
6 0 1

@Ollie  So what is the solution to that exactly?

Ollie
Shopify Staff
2434 455 410

Hey @Moises-Peguero.
 
Thanks for providing that screenshot and additional context.
 
Typically, when you purchase a domain directly off of the Shopify platform, the domains DNS settings will be configured to point towards your online store automatically. In this case, I believe we will need to take a further look at the domain to advise the next steps. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
You can get in touch with our live support by logging intoy our online store using the Contact Us page.
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly witha Support Advisor about the domain. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Moises-Peguero
Tourist
6 0 1

Thanks @Ollie  I appreciate it!

GG26
Visitor
1 0 0

I need help aswell. i bought my domain off of shopify, it is paramujeres.org and it keeps saying it needs attention. would love some help

Ollie
Shopify Staff
2434 455 410

Hey @GG26.
 
Thanks for reaching out and providing that context.
 
When you select the domain within your Settings > Domains - does it happen to provide any additional information?

 

In some cases, it may provide additional insight to why the domain is displaying the "needs attention" tag.
 
Looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ReeseG
Visitor
1 0 0

Hi @Ollie I bought my domain 

unlimitedaccessories.shop

from shopify and it keeps popping up with SSL pending and Needs attention. Along with these messages below, 

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain A record: Open your domain provider's DNS settings for unlimitedaccessories.shop and check that the record is set to the IP address 23.227.38.65. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CAA record: Open your domain provider's DNS settings for unlimitedaccessories.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider's DNS settings for unlimitedaccessories.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider's DNS settings for unlimitedaccessories.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect. Can you help me?
Ollie
Shopify Staff
2434 455 410

Hey @ReeseG.
 
Thanks for reaching out on this thread.
 
When I navigated to the store URL that you have shared, I did not receive any specific error messages that would prevent me from viewing the homepage. With that being said, are you currently unable to view the online storefront when using that domain? I am just trying to get a better understanding of the situation so I can assist you accordingly. 
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

eliteessentials
Visitor
1 0 0

I have some problems with my domain. I got a domain off Squarespace and cancelled the domain and now I bought a domain off of Shopify and it says the following see screenshot:

eliteessentials_0-1706884467532.png

 



Ollie
Shopify Staff
2434 455 410

Hey @eliteessentials 
 
Thanks for reaching out and providing that screenshot. 
 
Are you still experiencing issues with your domain? The reason I am asking is because when I navigate to the URL in the screenshot, I am able to view the storefront. 
 
I did want to bring to your attention that you can change your primary domain by navigating to Settings > Domain. This will allow your new domain to be displayed on your storefront for your visitors to see. 
 
Let me know what you think, looking forward to your response.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

GearOut
Visitor
2 0 0

Hello, I have the same problem aswell. It keeps saying 'needs attention' and 'SSL Pending'. What do I need to do? My website url is: gearout.shop

Would love some help..

GearOut
Visitor
2 0 0

Now it only says 'Needs Attention'. 

This is the following message: 

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain A record: Open your domain provider's DNS settings for gearout.shop and check that the record is set to the IP address 23.227.38.65. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CAA record: Open your domain provider's DNS settings for gearout.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider's DNS settings for gearout.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider's DNS settings for gearout.shop and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.

Note: DNS updates can require up to 48 hours to take effect. Learn more about common domain errors

Ollie
Shopify Staff
2434 455 410

Hey @GearOut.
 
Thanks for reaching out on this thread.
 
Did you happen to make any DNS changes to the third-party domain to have it successfully pointed towards your store? We do have a great article on the Help Center that can walk you through the changes that need to be made to the third-party domain to have it manually connected to your online store. With that being said, if you have made these changes to the third-party domain - it can take up to 48 hours for the changes to be reflected.
 
Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

streetstylevint
New Member
8 0 0

same here  think I connected  a square space domain to the wrong Shopify account and now it says *need attention and to many domains connected somone help😭😭

Nutmeg3
Tourist
4 0 1

@Ollie 

Hello! 

I have a domain "bestekt.com" that unfortunately doesn't work.

I received a verification email, but I was not able to complete in the 14-day window time given, but I completed it after. 

And yes, I have bought the domain directly from Shopify. 

I now have a yellow icon next to my domain that says, "Needs attention" and has the says the following, 

How can I fix this problem?

 

Thanks, Nutmeg

 

Nutmeg3_0-1715645911219.png

 

Summer
Shopify Staff
1354 321 231

Hey, @Nutmeg3

 

I checked and visited your domain, and it works just fine on my end. Has the issue been resolved? Can you please try clearing your cookies and cache to see if this error goes away?

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Nutmeg3
Tourist
4 0 1

Sorry, @Summer 

 

Thanks for that, I hadn't realized yesterday, I guess it takes a while to work.

 

Thanks, a lot! 

Nutmeg3