Why is my domain still showing as SSL pending after 48 hours?

Why is my domain still showing as SSL pending after 48 hours?

kyandrelong
Visitor
1 0 0

Hi recently bought my domain name on godaddy. its been 48 hours plus and it still keeps saying pending. IS there anything i can do? name of the website is bewlow

 

http://capitalcityskateshop.com

Reply 1 (1)

Kimi
Shopify Staff
1511 169 269

Hi, @kyandrelong.

 

I've just checked your domain's DNS records via who.is here, and noticed that your CNAME record isn't quite correct — it's currently showing up as capitalcityskateshop.com as seen below:

 

03-07-98575-68309.png

 

Can you navigate to your DNS settings on GoDaddy, and ensure that the CNAME record is instead pointing to shops.myshopify.com?

 

Apart from that, everything else looks good on your domain. So if you've checked on GoDaddy that all DNS records point to Shopify, you can contact our live support team so that we can securely access your account from our end in order to investigate this matter in more detail. If the SSL is still stuck on pending, where required our team can attempt to manually provision the domain certificate from our end.

 

So from here, please navigate to our Help Center here and proceed to ask the virtual chat assistant to contact support. You can follow the prompts from there in order to be connected with one of our Support Advisors.

Kimi | Social Care @ Shopify 
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