Why is my eCommerce account freezing and running slow?

[KISH89]

Hi

My shopify account seems to be freezing and extremely slow. Please help

[MS_WEB_DESIGNER]

Hi @KISH89 

Welcome to the Shopify Community!

I am Anni from MS Web Designer (Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore) I helped 1000+ Shopify Store owners to Optimize their website loading speed for both mobile and desktop and increase their conversion rate.

I will love to help you with some expert feedback here

• Kindly provide your Store URL,
• Also, mention which Shopify theme you are using
• No. of apps you are using

Note: If your store is protected with ‘store Font password’ please Send it here or DM me.

Please do not hesitate to contact me if you have any questions!

Regards,
Anni 

[Victoria]

Hi, @KISH89.

Welcome to the Shopify community and thanks for sharing your question here!

As @MS_WEB_DESIGNER has mentioned, it will be helpful if you can kindly share your store URL so we can effectively troubleshoot and try replicating the error. 

Could you also advise if this issue is impacting your Shopify admin, storefront or both? 

In the meantime, I suggest trying the below troubleshooting methods to see if the issue persists.

Troubleshooting Methods:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as an incognito window or private window to rule out any browser issues.
• Try another device, like another computer or mobile phone.
• Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.

Looking forward to hearing back and would also love to learn more about your online business!

[KISH89]

Hi there

It is only on the admin page

Ive tried it on 4 different computers and all with the same problem

Customers also not receiving order confirmation emails

And Im not receiving all orders via email

https://cctv-direct.co.za/

Waiting for your response, thank you

[Victoria]

Thank you for your response, @KISH89.

 To address your first question, if you've gone through the troubleshooting steps shared above and are still experiencing an issue, I recommend contacting our support team. This is due to the fact we are unable to authenticate or provide account-specific support via the community forums.

You can create a support request via the Shopify Help Center to connect with our team via live chat, email or by scheduling a callback. When reaching out to our support team, I suggest sharing a screen capture showing the behaviour of your Shopify admin. 

In regards to your second question, could you provide more context on the following:

• For the customers/orders affected, can you confirm if they were placed via the Online Store, a third-party app or a private app
• Screenshot in my test store of where to locate this section:
  
  
• Could you check if the Order Confirmation email is in the order timeline?
• Screenshot in my test store of where to locate this section:
  

I had a chance to browse your storefront and learn a lot more about your online business. Have you looked into marketing your business on other social media platforms like Instagram, Pinterest and Twitter? If not, we have a handy Shopify Blog article that can help you get started: How to Create a Social Media Strategy That Sells.