Why is my ecommerce store suddenly unavailable?

[theneonsignco]

This store is unavailable 

Something went wrong

What can I do?

Our website has randomly gone down after NO changes were made.  It is down worldwide.  Not a cookie issue etc.  Can someone help!  

[Daniel]

Hi there, @theneonsignco! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

When it comes to matters like this, we recommend you check your email for any direct messages from us to inform you as to why the account is currently not accessible. I recommend you check the email listed in your owner account as well as your spam folders. You should've received direct correspondence from us informing you as to why this is happening. 

If you are not seeing any of this on your end, I recommend reaching out to our live support team for further assistance. Once they verify your credentials, they can open up back end information and dig deeper as to why this is happening. 

Let me know how this works out for you.

[GemPages]

Hello @theneonsignco 

Glad to help you today.

If your Shopify store is unavailable, it may be due to a number of reasons, including:
– Your domain may have expired
– Your hosting plan may have expired
– You may have reached your bandwidth limit
– There may be an issue with your payment gateway
– You may have forgotten to renew your SSL certificate. 
If you are unsure why your store is unavailable, please contact Shopify Support for further assistance.

I hope the above is useful to you.
Best regards,
GemPages Support Team