Why is my Google Ads account suspended for misrepresentation?

Mcboutique
Visitor
2 0 0

IMG_5881.png

Hi

My google account has been suspended for misrepresentation. I can’t figure out why. I read the policy and made some changes and still can’t figure it out. I have not had much sales at all and I wonder if this is why. Would someone be willing to look at my store and see what the issue is?

mcboutiquellc.myshopify.com

I am so frustrated!  I appreciate any help. 
Michelle

MC Boutique 

Replies 3 (3)

Lana
Shopify Staff (Retired)
849 77 109

Hello, @Mcboutique!

 

When it comes to Google and their ads policies as listed here, we don't have any control over their decisions in terms of suspensions.

 

The best thing to do here would be to contact Google directly via this link here as they will be able to provide additional context and potential next steps for you here.  

 

I tried to take a look at the store via the link that you shared, but it does not seem to come up for me.

 

Would you like to double check the link and share it with me again, just so I can have a look and see if I can give any advice? 

Lana | Social Care @ Shopify
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Mcboutique
Visitor
2 0 0

try 7b62e8.myshopify.com

Lana
Shopify Staff (Retired)
849 77 109

Thank you for sharing!

 

I just had a look through the store, and there isn't anything there that I could immediately see that would be the reason for a suspension. 

 

Because of this, I would strongly recommend you reach out to Google as soon as you can, that way they can re-review this for you, and if there is still an issue they could provide further context for your on this.

 

Great work on your store by the way!

 

Are you planning on running Facebook ads for this as well?

 

If so, here I have a link to our Shopify Learn Facebook Ads course to help you get familiae with it and start running ads!

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog